FAQ

Preamble:

The app-based alarm system corhelp3r is an optional supplement to the public rescue services. First aiders close to the scene of emergency can be dispatched directly from the coordination centre. The corhelp3r app helps responders to navigate directly to the incident scene. .

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Häufig gestellte Fragen

1. Which role does corhelp3r play in the rescue chain?

corhelp3r is clearly only to be seen as a supplement to the public rescue service, without being a part of it. As actual help cannot be granted, corhelp3r does not claim to ensure incident response. The system only offers assistance on the basis of the decision of the regionally responsible support providers (= system users/administrators of the corhelp3r system) in the respective area of operation.

2. I get the message that no administrator is yet responsible for my home region. What does that mean?

Corhelp3r is not yet implemented there. See 4.

3. I want to grant corhelp3r access to my location data, but no other app. So far, I had deactivated the location services for this reason.

Corhelp3r requires access to your location to work properly. Please disable location access for the other apps individually.

4. corhelp3r does not yet appear to be active in my region. When does it start?

The operation of corhelp3r usually requires the implementation of an interface to the command and control system of the regional rescue control centre. We can only realize these projects after the assignment.
We are always happy to receive support for the distribution of the system. If you have good contacts to the control centre, aid organisations, political leaders or similar in your region, why not talk to them and start an initiative...

5. What are the prerequisites for corhelp3r to be implemented in my region?

To use the system effectively, it should be connected to the local rescue control centre. The alerting of the Corhelp3r can thus be carried out simultaneously with the rescue service without any additional effort for the dispatcher. There are various possibilities for connection, the simpler of which can be implemented with any control centre system.

6. Does corhelp3r already run in... /When does the system start up in...?

A list of the current implementations can be found on corhelp3r.com under the point corhelp3r availability. In order to ensure that the system functions properly, it is necessary to be connected to the local rescue control centre. This can only be done after a contract has been awarded. It is therefore not possible to specify a kick-off date for certain areas.

7. Can I become an administrator for the... area?

After the regional implementation of the system, the administrator role is taken over by a person designated by the operator - this could be, for example, the medical director of the emergency medical services.

8. What qualifications does a "corhelp3r" need to have in order to use the corhelp3r system as a helper?

Registration within the app requires a minimum age of 18 years.

Corhelp3r can be used for different mission scenarios. The local administrator can define different minimum qualifications for each scenario.

In principle, a volunteer first aider does not require any special qualification to participate in the alarm system corhelp3r. However, the minimum qualification of "certified first aid workers" (or the like) is recommended.

Certain training courses within the scope of assistance, from first-aid training to rescue workers, paramedics emergency physicians and others are stored in the system together with the expiry date for each app user and are administered by the regionally assigned responsible provider of the assistance.

Whether the user is alerted within the corhelp3r app is subject to the types of qualifications assigned to the respective mission type by the regionally responsible institution. 

9. Do I have to submit proof of qualification and if so, when?

Under the menu item Profile -> Qualification you will find the possibility to upload a proof of your medical qualification (e. g. your paramedic certificate). Scan or photo usually suffices. If corhelp3r has already been implemented at your place of residence (cf. 4.), your administrator will be approving your qualification shortly. If the system is not yet active, it will be approved as soon as an administrator is available.

If required, you can also find the contact details of the local administrator under Profile -> Qualification.

10. How does the registration process work?

Registration in the system is possible easily and straight forward via the app. Personal data is entered here. If corhelp3r has already been implemented at your place of residence (cf. 3.1), you will find a possiblilty to upload your medical qualification under Profile -> Qualification. The administrator will approve your qualifications and store them in the system. This completes the registration and you can be alerted.

11. I have moved - what do I have to do?

Please change your address via the profile settings in the app. You will still be alerted in the areas where corhelp3r is implemented. Qualifications that have already been confirmed are taken over up to their expiry date.

12. What obligations does the operator of the corhelp3r system have with regard to the verification of the qualifications of the "corhelp3r"?

The regional operator shall be responsible for the correct verification of certificates, their expiry date and the assignment of qualifications to the mission types within its regional area of responsibility.

In principle, the qualifications for operation in the respective missions must be specified, verified and documented by the regionally responsible institution itself. A proper review of the qualification of the "corhelp3r" used is usually carried out if proof of this is provided by presentation of appropriate documents. The operator defines more precise guidelines for his or her regional area of responsibility. However, the regionally validated qualifications and their expiry date are valid nationwide, so that helpers outside their home region can be alerted to the right operations.

The competent regional aid provider is responsible for the examination of the performance of "corhelp3r" within the framework of quality management. If a corhelp3r is found to be non-conforming to the requirements concerning his/her qualification, the responsible regional operator is responsible for withdrawing the corresponding alarm capability from the respective corhelp3r.

13. As of when can a user be alarmed?

In order to be alarmed via the corhelp3r system, two prerequisites have to be met:
• The system must be implemented in the regional control centre. See also 4.
• Registration as a user must be completed. Depending on the local regulations, a proof of qualification must also be submitted (see 10.)

14. How does an alarm procedure work?

The app transmits the inaccurate location (via triangulation or WiFi) to the corhelp3r backend in longer intervals. For certain keywords, the alarming of the corhelp3rs near the emergency location is usually carried out automatically by the dispatcher. In case of an alarm, the system requests the exact location of the users within the alarm radius according to the last message. The users actually being within the alarm radius are visually and acoustically alerted and can decide whether to accept the mission or not (see question 5.3). If accepted, the corhelp3r can be navigated (depending on the type of emergency) directly to the emergency location, or to the nearest AED by the app. The app supports the corhelp3r on site during therapy if necessary. After completion of the mission, a questionnaire (see appendix) is to be filled in.

15. Where can I be alarmed?

Once registered, a corhelp3r can be alarmed according to his/her qualifications (see 8.) in all regions where the system is implemented - also supraregional..

16. May corhelp3rs reject an alarm?

You have the option of rejecting a mission at any time. The "corhelp3r" itself is responsible for checking in individual cases whether he or she violates any general obligation to provide assistance. The assistance may be discontinued if the "corhelp3r" infringes a duty of equal or higher value incumbent upon him or her as a result of the assistance, if he or she is exposed to a considerable risk of injury (self-protection), or if he or she is under the influence of alcohol or similar. This requires a double confirmation of the rejection or cancellation via corhelp3r app. In each case, the valid laws are to be taken into account, which can differ considerably from country to country.

The rejection of an operation is only stored temporarily by the system in order to prevent a reactivation. To optimize the system and for statistical purposes, the total number of rejected alarms is stored. It is not possible at any time to draw conclusions about individual rejecting users.

17. Does it have consequences if a "corhelp3r" ignores an emergency call or temporarily switches off the application?

The alarming capability can be adjusted by the user according to his/her availability. The app user will not face criminal prosecution if he or she restricts his or her availability and if he or she rejectsor ignores a mission.

18. Is there a special regulation if a "corhelp3r" on the way to an emergency exceeds traffic regulations?

On the way to the scene of emergency, the use of the "corhelp3r" alarm system does usually not guarantee any special rights under road traffic regulations. The "corhelp3r" is obliged to comply with the local road traffic regulations, which may differ from country to country. The user has to bear possible consequences from traffic offences and is liable for damages himself.

19. Do the "corhelp3r" have to be able to identify themselves as a corhelp3r participant at the scene of emergency??

In general, corhelp3rs do not have any identification requirements. We recommend to point out the sending of a corhelp3r during the emergency call acceptance process by the dispatcher.

20. What if a patient has signed a renunciation of resuscitation, or if a family member has told a "corhelp3r" that the patient does not want to be resuscitated?

As a rule, living wills are not designed for emergencies. The decision as to whether or not a living will is binding in the specific case of treatment depends on several factors, such as whether the patient was informed and able to give his consent at the time of making the living will, whether the living will is genuine and still up to date, whether the case covered by the living will covers the concrete emergency situation, and so on. In case of doubt, a court decision is even required. Such an extensive examination of the patient's instructions is in principle not possible for the "corhelp3r" within the scope of emergency assistance, neither in terms of time nor content. In case of doubt, he should therefore decide in favour of saving lives. The examination and, if necessary, enforcement of the patient's instructions is then reserved for a later date by the responsible persons and institutions. The "corhelp3r" must make the decision for or against the observance of a patient's instructions in the concrete situation in the end, however, independently and take responsibility.

21. Which emergency data and personal data of the "corhelp3rs" are transmitted?
Determination of emergency data (personal data of the patient)
The emergency data is transmitted exclusively via encrypted connections between control centres, control center interface, corhelp3r backend and the emergency responders. The "corhelp3r" can no longer see the mission data after completion of an operation.
Collection, storage and transmission of personal data of the "corhelp3r".
By registering within the corhelp3r app, the user consents to the collection, storage and use of his/her user data within the corhelp3r system (name, address, mobile phone number and e-mail address, emergency medical qualification, location, mission history). In addition, personal data of the helper can be transmitted to the responsible control centre in case of emergency.
For further information, please refer to the Privacy Policy.
22. Is there any data that needs to be stored during an emergency?
It is possible to document the same data that is also documented or stored in the context of "normal" rescue operations using the rescue equipment prescribed by the respective state rescue legislation.
Data with direct personal reference are only accessible if the reasons for viewing the data are given.
Certain status feedback from App users to the system makes documentation easier.
A period of ten years applies for the duration of the data storage.
23. Is the address of the emergency call already displayed in the corhelp3r app before the "corhelp3r" has confirmed that he or she will help?

No, this information is only displayed to those helpers who have actually agreed to accept the mission. In addition to accepting via button, you are required to enter a PIN.

24. Am I insured as "corhelp3r"?
There are two types of helpers that can be alerted.
a) Volunteers who are alerted for any kind of mission are not insured by the operator of the alarm system corhelp3r. In this case, the "corhelp3r" accepts the assignment at its own risk, there are no claims for damages. The "corhelp3rs" are therefore recommended to sign up their own everyday accident, criminal law and traffic legal protection insurance policies. For the examination and assertion of any claims for damages please refer to the local legal regulations.
b) Employees who, for example, are alerted within a hospital alarm, are usually insured by their employer.
25. What responsibility/liability do the developers/operators assume in case of technical errors during emergencies?
The operator takes due diligence requirements seriously. Among other things, the monitoring of the technology and ensuring the faultless functioning of the application as well as the training and information of the system administrators responsible for the region and the establishment of a quality management and evaluation system serve to guarantee the functionality and quality assurance.
The app only offers non-binding assistance in case of resuscitation. The system operator does not guarantee that these assistance measures are complete and correct or that they comply with current medical standards at all times. Learnings from first aid courses are to be given priority and the "corhelp3r" is responsible for deciding which concrete aid measure is indicated in the concrete situation and which is not. The public rescue service alone meets the demand for standard-compliant rescue services. Voluntary service within the "corhelp3r" system only offers the chance of improving a patient's situation through early first aid.
26. An AED is missing in the database or no longer exists. How can I correct this?

The corhelp3r AED database is currently only active in areas where corhelp3r is implemented.
Please send us your request for a change with information about the AED (address, floor, coordinates, opening hours, if applicable additional information) to info@corhelp3r.de. We will check the information and include it in our database.

27. Should the "corhelp3rs" be carrying medical equipment?

A minimum standard is recommended, e. g. with disposable gloves. There is no obligation to carry auxiliary and protective equipment. However, it is strongly recommended that medical assistance should only be provided in compliance with adequate self-protection.